Ordering Terms
SHIPPING POLICY
SHIPPING POLICY
We ship Mondays and Tuesdays to avoid your wines being stored in warehouses or trucks that are not temperature controlled over the weekend. Online orders will ship the Monday or Tuesday following the order date and are sent via UPS Ground, unless otherwise requested. If your order has a certain deadline arrival date, please let us know in the comments section during checkout so we can act accordingly. In addition, we do not ship wines in extreme temperatures-either hot or cold-to ensure wine-quality is not compromised in any way, and will hold packages until weather permits safe transport of your order. Please know your order will arrive in sound condition when weather conditions allow shipping without issue, we will be in touch with you personally.
Please contact the winery should you have any questions regarding the status of your shipment.
We thank you in advance for your understanding.
FOR EAST COAST CUSTOMERS
Packages destined for the East Coast may not arrive within the week and are likely to be held by shippers over the weekend for Monday delivery. We recommend shipping 2nd or 3rd day air, but will ship via ground unless you contact us directly.
All packages are shipped via UPS and will require the signature of an adult over the age of 21 to be delivered. UPS will NOT leave your package on your porch or at your doorstep if no one is home. For this reason we highly recommend delivery to a business address. We cannot deliver to a PO Box. Please provide an accurate shipping address to ensure prompt delivery and avoid redelivery charges. We cannot guarantee any changes made to any order after it has been submitted.
Once your order has shipped, we will contact you by email with a link to track your package online. It is important that you provide a valid email address if you wish to track your package. Please note, these tracking numbers will not be active until they are scanned by the driver. For example, if you have an order scheduled to ship on a Monday, we may box it on a Friday and send you the tracking info. However, the tracking info will not be valid until the driver picks it up on Monday.
The total cost of shipping includes handling fees as well as shipping costs. Handling fees are fixed, whereas shipping fees vary according to total weight of the shipment and the distance traveled. We advise you to group your items in one order to reduce the cost of your shipping and handling fees.
We do everything possible on our end to protect our wine shipments from temperature-related damage. However, we are not responsible for any damage that may result due to weather conditions.
If any package is returned to us for any reason after three delivery attempts, the customer is still responsible for delivery charges, and we’ll have to charge shipping again if a re-shipment is requested.
States Served
Diamondback Vineyards offers shipping to most of the continental United States. However, due to varying shipping laws in each state, we are unable to ship to the following states: Arkansas, Alabama, Louisiana, Mississippi, Missouri, New Jersey, Pennsylvania, and Utah. For information on shipping to states not listed above, please contact us at 541 500-8287
Insurance
Diamondback Vineyards automatically adds insurance to each order placed online which covers you from any package that is lost or damaged in transit. We highly recommend using a daytime office address to ensure prompt receipt of your package. Packages containing alcohol will not be left if no one is present to receive the package. Furthermore, the package must be signed for by a person over 21 years of age.
If you do choose to have your wine delivered to a residential address, we recommend that you provide a phone number. The UPS Voice NotificationSM service will call to advise when wine shipments will be delivered.
RETURN & REFUND POLICY
Your complete satisfaction is very important to us. It is our goal to deliver your product quickly and in excellent condition. If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date at 541 500-8287 or email at info@diamondbackwine.com. We would appreciate the opportunity to solve the problem. It is important to remember that your receipt or invoice will be required for any return or credit. No returns will be accepted and no credits will be provided after 30 days of the ship date regardless of any other circumstance.
Merchandise Damaged in Shipping
In the event your order is damaged while being shipped to you please contact us at 541 500-8287. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
Dissatisfaction with the Quality/Taste of Wine Received
We guarantee our products, if our wine hasn’t met your expectations please contact the winery and we will happily assist you. While all wine sold is guaranteed to be good, sometimes a lot can have a bad bottle. We may offer a replacement, a discount, a refund or an account credit to be used for a later purchase, less the original shipping and handling charges, and return shipping and handling charges. We cannot guarantee the condition of any wine if the wine is not received the first time UPS delivers. If there is no one home to sign for it, the wine may get held in a UPS facility that is not temperature controlled.
If you have any questions about our guarantee, please, email us at info@diamondbackwine.com call us at 541 500-8287.